Organization and People Development
Executive Coaching
An individual customized program that focuses on developing the individuals strengths and needs that must be aligned with the individuals performance expectation in support of the overall organizational goals
- Diagnostics
- 360 feedback
- Assess past performance in the process
- Assess participants approach to process
- Determine internally who supports coaching individual through process
- Determine necessary skills required to achieve results
Leadership Development
Leaders provide benefits by accomplish things by leading guiding and motivating other people, shape people's opinions and win their enthusiasm in alignment with the Vision, Mission and Values of the Organization. Use every available opportunity to send out their message and win Supporters.
- Diagnostics and interviews to determine developmental needs
- Develop customized works shops and one-on-one coaching based upon diagnostic results. Process includes one one-on-one follow-up, both on the floor and in private in order to coach the behavior change
- Leader’s leader will participate as an adjunction coach to maintain the on- going change
Management Training
Provides consistent skill and behavioral development to each manager and supervisor to ensure that they can be effective in all areas of their day-to-day responsibilities. Impact has been demonstrated in increases of productivity, quality, cost savings, retention and attainment.
- Each manager and supervisor will receive diagnostic survey and interview to identify their individual training and development needs.
- Content delivered in a classroom setting with one-on-one coaching by Adept and their formal leaders
- Content customized by an Adept Professional from the diagnostics for the group and individual participants
Team Building
Increases in group cohesiveness, reduction in time to completing action plans, better solutions with longer term results. The vertical and horizontal impact increases communication, relationships and improved action taken capabilities.
- Team Player: In a one-to-one session each team member receives a solid foundation for understanding his or her own behavior
- Team Dynamics: Structured as a day and a half program or modularized to meet your specific needs; this process brings all the Team Players together to learn how their individual characteristics translate into team assets
- Team Focus: Once the dynamics of the team are understood, the team tackles specific issues related to identifiable team objectives and evaluates how its combined characteristics either hinder or contribute to the successful accomplishment of the objective
- Team Coach: A two-hour session to help the leader understand the subtleties of managing the unique characteristics of each Team Player on his or her team
Customer Service Training
Increase call success, increase schedule adherence, develop consistent customer service practices, increase customer suggestive selling capabilities, increase dollars per call, reduce call times through better problem resolution, increase customer satisfaction through quality service, reduce call handling time. Diagnostics and interviews to determine developmental needs
- Identify Knowledge, Skills and Abilities (KSAs) required for each job position
- Create goals for measuring goal achievement
- Provide immediate recognition when coaching through monitoring
- Develop visible tracking screens that show performance indicators to visually remind operators to be aware of goals
Sales & Business Development Training
Increased sales, techniques in positioning, discovery, building relationships, projecting and calculating impact of product or services, developing impactful presentations.
- Group workshops with simulations and role practice
- Individual in the field coaching with participants, that leads to sales leadership taking on the responsibility
- Develop A sales management reporting system with the sales team
- Teach leadership to support and coach the individual sales team members in the field using reporting data and management systems
Organizational Structure & Business Goal Alignment
Increased achievement of results, defined methodology to achieve results that integrate across the structure of your company, that build a cohesive team approach to success. Provides an consistent process / format for gathering, vetting.
- Review complex relationship between tasks, workflow, responsibility and authority
- Learn to support objectives of the business with good organizational design
- Improve communications, productivity, and innovation
- Creates an environment where people can work effectively
Goal Alignment
Goal alignment is critical for business success. It ensures that each person within your organization can see the direction for the business and knows how their job fits in with the “Big Picture”. To achieve goal alignment at your organization, you must first clearly communicate strategic business objectives across your entire company.
- Learn to cascading goals down from executives to employees
- Links everyone into developing departmental goals to fulfill the overall organizational goals
Organizational Structure & Business Goal Alignment
Develop a strategy for the organizations succession planning based on behavioral and personality data that maximizes executive potential and performance.
- Develop organizational competencies that provides leadership a structured format to identify up and coming high performance individuals
- Developing high performers by assessing their past work and responsibilities, diagnosing their strengths and limitations understanding their desire to take-on more responsibility
- Develop individual plans with timelines needs to be established with metrics to determine progress to the future date